An IT service desk is the most important point of contact between the end user and the service provider. A request dealt punctually resulting in customer satisfaction, not only builds a strong relationship, but also enables the actual service’s success. Users are continuously faced with various challenges, whether process related, knowledge related or bug queries. Our IT service desks are organized to deliver personalized, convenient, and swift responses; a failure of which may have negative effects on employee motivation and performance.
Zrix’s team of dedicated service managers acts as a point of contact between end users and organizations. Our IT service desk helps users attain a prompt resolution of all IT related queries.
Key features of service desk:
- Act as a single point of contact (SPOC) for IT Support
- Used as a tracking solution customer related queries
- Automated ticket tracking, routing and email notifications
- Query Management
- Provide tier 1, 2 support and pass queries ownership if required
- Managing the Knowledge Base