We seamlessly integrate in your support apparatus. We offer a full range of maintenance and security services including security monitoring, maintenance, automatic backups, 24/7 emergency support, security audits, security updates, site audits, performance monitoring,and performance tuning. For all services provided during the support and maintenance period, the turnaround time is be 24-48 hours.
SUPPORT CATEGORIZATION
UPGRADES
Software Version Upgrades & Functionality Upgrades
MIGRATION
Database Migration, Content Migration
Support
Post-release Support, Bug fixing, analysis & resolution and On-call support
MAINTENANCE
Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance
ENHANCEMENTS
Application Enhancements & Performance Enhancements
OUR MAINTENANCE & SUPPORT SERVICE OFFERINGS
ADAPTATIVE
We are capable of providing software maintenance and modifications wherever required. We are also experienced in initiating operational changes to the active functions of your software applications.
COUNTERACT
Our experienced software maintenance team is able to provide immediate counteractive and remedial measures for any software-related or maintenance services, bugs or errors, interface-related or error coding of algorithms.
FLAWLESS
We aim to always provide flawless software maintenance for keeping you in the good books of your customers and bettering your application's performance, robustness, maintenance and other features.
PREVENTIVE MEASURES
Our dedicated team is highly competent in resolving any futuristic issues that might arise during the development process. We believe that to prevent is better than to cure when assisting organizations overcome eventual problems.
FLEXIBLE PRICING, TIME AND MATERIAL
In addition to our standard SLA (Service Level Agreement), we can offer you an SLA that meets your specific business needs.
QUALITY ASSURANCE
Prior to reporting a task completion, we conduct extensive testing in our testing environment for quality assurance.
ONLINE TICKETING SYSTEM
We use the online project management tool Basecamp to monitor all of your requests which is quite easy to use and track the progress and process.
CONFIDENTIALITY
Each project includes signing a Non-Disclosure Agreement (NDA), which safeguards any confidential information.